Problem Solving Skills: Definition, Steps, and Examples


what is problem solving techniques

Learn problem solving techniques and strategies that can help you effectively handle the challenges you face as a Project Manager. Improve your problem solving skills using these methods. How To Solve Problems - Techniques of Problem Solving. As the owner of your own business you deal with problems on an almost daily basis. Being familiar with effective Problem Solving Techniques can dramatically affect the growth of your business. 1. Define the problem. Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful problem-solving techniques include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to define and analyze root causes.. The sections below help explain key problem-solving steps.

What is Problem Solving? Steps, Process & Techniques | ASQ

Problem-solving and decision-making. Ask anyone in the workplace if these activities are part of their day and they answer 'Yes! We know it's a critical element of our work, but do we know how to do it effectively?

People tend to do three things when faced with a problem: they get afraid or uncomfortable and what is problem solving techniques it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame.

Being faced with a problem becomes a problem. And that's a problem because, in fact, there are always going to be problems! There are two reasons why we tend to see a problem as a problem: it has to be solved and we're not sure how to find the best solution, and there will probably be conflicts about what the best solution is.

Most of us tend to be "conflict-averse". We don't feel comfortable dealing with conflict and we tend to have the feeling that something bad is going to happen. The goal of a good problem-solving process is to make us and our organization more "conflict-friendly" and "conflict-competent". There are two important things to remember about problems and conflicts: they happen all the time and they are opportunities to improve the system and the relationships.

They are actually providing us with information that we can use to fix what needs fixing and do a better job, what is problem solving techniques. Looked at in this way, we can almost begin to welcome problems! Well, almost. Because people are born problem solvers, the biggest challenge is to overcome the tendency to immediately come up with a solution.

Let me say that again, what is problem solving techniques. The most common mistake in problem solving is trying to find a solution right away. That's a mistake because what is problem solving techniques tries to put the solution at the beginning of the process, what is problem solving techniques, when what we need is a solution at the end of the process.

Here are seven-steps for an effective problem-solving process. Identify the issues. Be clear about what the problem is. Remember that different people might have different views of what the issues are. Separate the listing of issues from the identification of interests that's the next step! Understand everyone's interests. This is a critical step that is usually missing. Interests are the needs that you want satisfied by any given solution. We often ignore our true interests as we become attached to one particular solution.

The best solution is the one that satisfies everyone's interests. This is the time for active listening. Put down your differences for awhile and listen to each other with the intention to understand. Separate the naming of interests from the listing of solutions.

List the possible solutions options This is the time to do some brainstorming. There may be lots of room for creativity, what is problem solving techniques. Separate the listing of options from the evaluation of the options. Evaluate the options. What are the pluses and minuses? Separate the evaluation of options from the selection of options.

Select an option or options. What's the best option, in the balance? Is there a way to "bundle" a number of options together for a more satisfactory solution? Document the agreement s. Don't rely on memory. Writing it down will help you think through all the details and implications. What is problem solving techniques on contingencies, monitoring, and evaluation. Conditions may change.

Make contingency agreements about foreseeable future circumstances If-then! How will you monitor compliance and follow-through? Create opportunities to evaluate the agreements and their implementation. But less time and attention than is required by a problem not well solved. What it really takes is a willingness to slow down. A problem is like a curve in the road. Take it right and you'll find yourself in good shape for the straightaway that follows.

Take it too fast and you may not be in as good shape. Working through this process is not always a strictly linear exercise. You may have to cycle back to an earlier step. For example, if you're having trouble selecting an option, you may have to go back to thinking about the interests.

This process can be used in a large group, between two people, or by one person who is faced with a difficult decision. The more difficult and important the problem, what is problem solving techniques, the more helpful and necessary it is to what is problem solving techniques a disciplined process.

If you're just trying to decide where to go out for lunch, you probably don't need to go through these seven steps! Don't worry if it feels a bit unfamiliar and uncomfortable at first.

You'll have lots of opportunities to practice! Biography Tweet Tim Hicks has a private practice based in Eugene, Oregon providing mediation, facilitation, and conflict management consultation and services to individuals and organizations. From towhat is problem solving techniques, he was the first director of the Masters degree program in Conflict and Dispute Resolution at the University of Oregon.


Problem Solving Techniques


what is problem solving techniques


Problem solving and decision making are closely related skills, and making a decision is an important part of the problem solving process as you will often be faced with various options and alternatives. See Decision Making for more. - Problem solving is vital in all aspects of business from people problems to technical problems and from short-term to long-term problems. And problem-solving involves two completely different, possibly conflicting thought processes: creativity and decision making. How To Solve Problems - Techniques of Problem Solving. As the owner of your own business you deal with problems on an almost daily basis. Being familiar with effective Problem Solving Techniques can dramatically affect the growth of your business.